Return & Refund Policy

At Assala, customer comfort and satisfaction are our top priorities. We understand that online shopping can be a different experience, and sometimes you may need to return or exchange a product. That’s why we offer a clear and flexible return policy to ensure your expectations are met.

Right to Return

You have the right to return a product within 14 days from the date of receiving your order. The item must be in its original condition, unused, and with all original tags. If there is any defect in the product, please contact us as soon as possible.

Return Conditions

To ensure your return is accepted, please consider the following:

  • Product Condition: The item must be in its original packaging, with all accessories included.
  • Timeframe: Returns must be made within 14 days of receiving the order.
  • Receipts: Please keep the purchase receipt as proof of purchase.

How to Return an Item

1. Contact Us:

  • Reach out to our customer service via email or call the phone number listed on our Contact Us page.
  • You can also fill out the return form available on our website.

2. Prepare the Item for Return:

  • Ensure the product is placed in its original packaging, including all accessories, and remains in its original condition.

3. Shipping the Return:

  • Send the product to the designated address, which will be provided after you inform us of your return request.
  • It is recommended to use a shipping service with tracking to ensure the package reaches us safely.

Refund Process

Once we receive the product and verify it meets the return conditions, we will process your refund within 7 business days.

  • The refund will be issued using the same payment method used at the time of purchase.
  • Please note that banks may take additional processing time depending on their policies.

Product Exchange

If you wish to exchange an item for another, follow the same return steps. After we receive your returned item, you can select a new product, and we will ship it to you promptly.

Exceptions

Some products are non-returnable, including:

  • Customized items: Products that have been made to order or personalized.
  • Discounted items: Items purchased during sales or special promotions may have different return policies—please check the terms before purchasing.
  • Personal care products: For hygiene reasons, personal care items cannot be returned.

Contact Us

For any inquiries or additional information regarding our return and refund policy, feel free to contact us:

We are here to assist you and truly appreciate your trust in Assala.

Final Notes

We hope your shopping experience with us is smooth and enjoyable. Our goal is to ensure your complete satisfaction with every purchase. Thank you for choosing Assala!